glo9 Terms & Conditions

1. Definitions & Introduction

These terms and conditions ("Terms") form a legal agreement between the glo9 platform ("Platform", "Site" or "we") and its users ("you", "user" or "player").

The key terms used in these Terms are defined as follows:

• "Platform" — The glo9 website, mobile version and all associated services.
• "Account" — A user's registered personal account through which platform services are accessed.
• "Services" — Online casino games, sports betting, live casino and all other gaming activities available on the platform.
• "Real Money" — Funds of actual monetary value held in a player's account.
• "Bonus" — Additional funds or benefits granted as promotional offers.

glo9 operates as a safe and reliable online gaming platform for players in Bangladesh. SSL encryption technology is used to ensure the security of user data and financial information.

2. Eligibility & Age Verification

The following conditions must be met in order to use the glo9 platform:

Age Requirement

The platform is intended only for users aged 21 or above. You must declare your correct age at the time of account registration. glo9 may request valid proof of identity for age verification at any time. If the required documents are not submitted, the account may be temporarily suspended.

Eligibility Requirements

• You must provide accurate and truthful personal information.
• Each person may operate only one account.
• You must manage the account on your own behalf.
• The platform may not be used from locations where online gaming is prohibited by law.

3. Account Registration & Management

Registration Process

When opening an account at glo9, you must provide accurate and up-to-date information. It is your responsibility to update your account immediately if any of your details change.

Account Security

Keeping your account login details (username and password) confidential is entirely your responsibility. You are responsible for all activity carried out through your account. If you suspect unauthorised access to your account, you must notify the glo9 support team immediately.

Multiple Account Prohibition

Operating more than one account per person is strictly prohibited. If multiple accounts are detected, all accounts will be closed and any bonuses may be forfeited.

KYC Verification Process

To ensure platform security and prevent fraud, glo9 may conduct identity verification (Know Your Customer — KYC) at any time. You may be asked to submit a national ID card, passport or other documents as part of this process.

4. Deposits & Withdrawals

Deposit Policy

The following payment methods can be used to deposit funds on the glo9 platform: bKash, Nagad, Rocket and Upay. The minimum deposit amount for all methods is ৳100.

Once a deposit has been successfully processed, it is generally reflected in the account immediately. If a deposit does not appear in your account, please contact glo9 support.

Withdrawal Policy

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 30 minutes to 3 hours. Withdrawals can only be made via the same method used for the original deposit.

• Any active bonus wagering requirements must be met before a withdrawal request is processed.
• In cases of suspicious activity, glo9 may place a withdrawal on hold and conduct KYC verification.
• A sufficient balance must be available in the account to make a withdrawal.
• The payment method used for withdrawal must be registered in the name of the account holder.

Transaction Liability

glo9 uses third-party services for payment processing. glo9 is not liable for delays caused by third-party systems, but assistance will be provided to resolve any issues.

5. Bonuses & Promotions

Welcome Bonus

New users at glo9 can enjoy a 100% bonus on their first deposit up to ৳10,000. For example, depositing ৳1,000 will earn an additional ৳1,000 bonus, bringing the total balance to ৳2,000.

Wagering Requirements

Before a bonus can be withdrawn, a wager of 20 times the bonus amount must be placed. The wagering requirement applies only to the bonus amount, not to the deposit amount.

Example: ৳1,000 bonus × 20 = a total of ৳20,000 in wagers must be placed before the bonus funds can be withdrawn.

General Bonus Terms

• Each bonus offer may have its own expiry date and terms.
• If misuse of a bonus is detected, the bonus may be forfeited and the account may be closed.
• Claiming bonuses on multiple accounts from the same household or IP address is prohibited.
• glo9 reserves the right to modify or cancel any bonus offer.

VIP Cashback Programme

The glo9 VIP programme has five tiers, each offering a weekly cashback benefit:

• Bronze — Up to 0.2% weekly cashback
• Silver — Up to 0.5% weekly cashback
• Gold — Up to 0.7% weekly cashback
• Platinum — Up to 1.0% weekly cashback
• Diamond — Up to 1.2% weekly cashback

VIP tier advancement is based on a player's activity and participation.

6. Gaming Rules

Fair Play Policy

All games on the glo9 platform are operated in accordance with fair play principles. A certified Random Number Generator (RNG) is used to determine game outcomes.

Game Disputes

If a dispute arises regarding a game result or payout, glo9's game logs will be considered the final reference. If a technical error occurs in any game, glo9 reserves the right to void the relevant round and refund the wagered amount.

Software Usage Terms

The use of any automated software, bots, scripts or artificial intelligence to play games on the platform is strictly prohibited. If such activity is detected, the account will be closed immediately.

Sports Betting

Odds displayed in the sports betting section may change at any time. If odds change after a bet has been confirmed, the odds at the time of confirmation will remain valid. If a match is cancelled or left incomplete under the applicable rules, bets will be settled according to glo9's own rules.

7. Prohibited Activities

The following activities are strictly prohibited on the glo9 platform:

• Money laundering or conducting any unlawful financial activity.
• Attempting to hack or manipulate the platform's systems or games.
• Harassing, defrauding or causing harm to other users.
• Operating multiple accounts or using another person's account.
• Conducting artificial or fraudulent activity for the purpose of obtaining bonuses.
• Exploiting any vulnerability or flaw in the platform to gain an unfair advantage.
• Operating an account on behalf of a minor or facilitating their gaming.
• Opening an account using a false identity or fraudulent documents.

8. Intellectual Property

All content on the glo9 platform — logos, designs, software, text, graphics and other materials — is the exclusive property of glo9 or is licensed to it.

You may not copy, distribute, modify or use any content from the platform for commercial purposes without prior written permission.

The intellectual property of third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI and PG Soft belongs to their respective owners. Applicable copyright laws must be observed when using these assets.

9. Limitation of Liability

glo9 is committed to providing uninterrupted service to the extent possible. However, glo9's liability is limited in the following circumstances:

• If services are disrupted due to technical errors, server issues or internet connection problems.
• If a transaction is delayed or fails due to a third-party payment provider.
• If loss occurs due to problems with the user's own device, internet connection or software.
• If services are discontinued due to unforeseen circumstances (Force Majeure) such as natural disasters, war or government restrictions.

glo9 will not be liable under any circumstances for indirect, incidental or consequential damages.

Liability for Gaming Losses

Online gaming or betting is a voluntary and conscious activity. glo9 bears no liability for any financial losses arising from gaming or betting.

10. Account Closure & Suspension

Account Closure at the User's Request

You may request to close your account at any time by contacting glo9 support. Any existing balance may be withdrawn before the account is closed (subject to applicable conditions being met).

Account Suspension or Closure by glo9

glo9 may temporarily suspend or permanently close an account for the following reasons:

• Violation of terms and conditions or prohibited activities.
• Providing false information or identity fraud.
• Suspicious financial activity or concerns about money laundering.
• Failure to cooperate with the KYC verification process.
• Creating a risk to the safety of yourself or others.

Self-Exclusion

As part of responsible gaming, you may request to exclude yourself from the platform for a set period or permanently (self-exclusion). To learn more about this, visit the Responsible Gaming page.

11. Dispute Resolution

If any dispute or complaint arises, first try to resolve it by contacting glo9 support directly. Our support team is available 24/7 via live chat and email ([email protected]).

Complaint Process

1. First, submit your complaint via live chat or email.
2. The support team will review the complaint and provide a resolution.
3. If you are not satisfied with the resolution, it will be escalated to a higher level through the escalation process.

Final Decision

In disputes regarding game outcomes, technical matters, or bonuses, glo9's game logs and system records will be considered as final evidence.

12. Changes to Terms and Conditions

glo9 reserves the right to update or change these terms and conditions at any time. Users will be notified as early as possible in the case of significant changes.

Continued use of the platform after any changes will be considered as your acceptance of the updated terms and conditions. Therefore, it is recommended that you visit this page regularly.

If you do not agree to the revised terms and conditions, stop using the platform and contact support to request account closure.

13. Contact

If you have any questions or comments about these terms and conditions, please contact us:

• [email protected]
• Live Chat — Available 24/7 (Bengali & English)

Related Policies

Please also read the following pages to understand our complete policies:

• Privacy Policy — How your personal information is collected and used.
• Responsible Gaming — Information on safe gaming practices and self-exclusion.
• About Us — Learn more about the glo9 platform.
• FAQ — Common questions and answers.